Privacy Policy

About NOOH & Nest

NOOH & Nest is operated by NOOH LTD, a company registered in England and Wales under company number 16538874. Our registered business address is Orchard Lodge, King Street, Sancton, York, England, YO43 4QP.

The website provides information about our studio hire services, including indoor dance and rehearsal space, hourly rental options, studio facilities, availability enquiries and booking arrangements. The studio is intended for individual practice and group rehearsals, with facilities that may include mirrors, suitable flooring and sound equipment.

For the purposes of applicable UK data protection legislation, NOOH LTD is responsible for deciding how and why personal information is processed in connection with this website and our services. Where a separate service provider handles information on our behalf, that provider’s role will depend on the arrangement in place.

Information We Collect

We collect information that is reasonably necessary to respond to enquiries, manage studio hire arrangements, operate the website and maintain appropriate business records. The information collected depends on how you use our services.

Information You Provide

• Contact details, such as your name, email address and telephone number, when you submit an enquiry.
• Booking details, including your preferred date, start time, requested duration, intended studio use and expected group size where relevant.
• Messages and correspondence you send when asking about facilities, availability, accessibility or an existing booking.
• Information you choose to provide when requesting a booking amendment, cancellation or assistance with a service enquiry.
• Transaction-related records where a payment or refund is arranged, such as the amount, date, status and a reference needed to identify the relevant transaction.

Technical Information

When you visit the website, certain technical information may be recorded automatically by our hosting provider or website systems. Depending on the configuration in use, this may include your IP address, browser type, device information, pages visited, access times, referring pages and basic security logs.

We do not need you to provide information unrelated to your enquiry or booking. Please avoid including unnecessary personal details in free-text messages.

How We Use Information

Personal information is used only for appropriate business purposes connected with the website and our studio hire services.

• Responding to enquiries: to answer questions about facilities, prices, available time slots and booking arrangements, generally within five working days where practical.
• Managing bookings: to check requested dates, coordinate agreed session times, communicate booking details and handle changes or cancellations.
• Service administration: to maintain accurate records, answer follow-up questions and address issues relating to an agreed studio hire.
• Payments and accounting: to reconcile relevant transactions, maintain financial records and meet applicable accounting requirements.
• Website operation: to maintain functionality, identify technical faults, protect website availability and investigate suspicious or unauthorised activity.
• Legal obligations: to comply with requirements that apply to our business and respond to valid legal requests.
• Service improvement: to understand general enquiries and improve the clarity of our website and booking information where the relevant processing is lawful.

We do not use booking details for unrelated promotional purposes simply because you have contacted us. Where separate consent is required for an additional use, we will request it before proceeding.

Lawful Grounds for Processing

Where UK data protection law requires a lawful basis, we rely on the basis appropriate to the purpose and circumstances of the processing. These grounds may include the following.

Steps Before Entering an Agreement

We may use contact and requested booking information to respond to your enquiry and take steps at your request before entering into a studio hire agreement.

Performance of an Agreement

Where a booking has been agreed, we may process relevant details to arrange the session, communicate practical information and fulfil our obligations under that agreement.

Legitimate Interests

We may process limited information where necessary for legitimate business interests, such as maintaining website security, managing correspondence and keeping appropriate service records. We consider the impact on individuals and do not rely on this ground where their interests or fundamental rights override those interests.

Legal Obligations

Certain records may need to be retained or disclosed to meet applicable legal, tax, accounting or regulatory requirements.

Consent

Where consent is the appropriate legal basis, we will request it clearly. You may withdraw consent at any time for future processing that relies on it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

When Information May Be Shared

We do not sell personal information. We may share limited information with organisations that help us operate our website and provide our services, where there is an appropriate reason and lawful basis.

• Website and hosting providers: to host website pages, maintain availability, store enquiry records and support technical administration.
• Communication providers: to deliver or manage email correspondence and respond to customer enquiries.
• Payment and transaction providers: where applicable, to process a requested payment, record a transaction or arrange a refund.
• Professional advisers: where reasonably necessary for accounting, legal advice or business administration.
• Public authorities: where disclosure is required by law or is necessary to establish, exercise or defend legal claims.

Service providers should receive only the information reasonably necessary for their role. Where required by law, appropriate contractual and organisational safeguards will be used.

International Transfers

Some service providers may process information outside the United Kingdom. If personal information is transferred internationally, we will apply the safeguards required by applicable data protection law, which may include an adequacy regulation or decision, an approved transfer agreement or another permitted transfer mechanism.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal obligations, business requirements and the need to resolve queries or maintain appropriate records.

These are standard retention periods, not a promise that every record will be kept for the entire period. Information may be deleted or anonymised earlier when it is no longer needed. Where a legal requirement or an ongoing matter requires a longer period, the relevant information may be retained for that additional period.

When information is no longer required, we take reasonable steps to delete it securely or remove details that identify an individual.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences and understand general website usage, depending on the tools enabled on the site.

Essential Technologies

Technologies that are strictly necessary to provide a service you request or operate essential website functions may be used where permitted by law. These may support basic navigation, form functionality, security or the operation of a booking process.

Optional Technologies

If analytics, preference or other non-essential cookies are used, we will obtain consent before placing or accessing them where applicable law requires it. You can review available choices through the website’s cookie controls, if provided, and adjust your browser settings.

Blocking some cookies may affect particular website functions. Browser controls can usually be used to remove stored cookies, although this does not necessarily remove information already held in separate service records.

The exact cookies in use depend on the website configuration and the third-party tools enabled. Information about any specific analytics or advertising technologies should reflect the tools actually installed on the website.

How We Protect Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration and inappropriate disclosure. Depending on the systems used, these measures may include access controls, software updates, secure hosting arrangements, account permissions and appropriate handling procedures.

Access to enquiry and booking information should be limited to people and service providers who need it for their assigned duties. We also take reasonable steps to select service providers that can support appropriate information handling practices.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore review relevant arrangements as appropriate and take reasonable steps to address identified issues.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you. These rights may include:

• Access: request a copy of your personal information and information about how it is processed.
• Correction: ask us to correct information that is inaccurate or incomplete.
• Erasure: request deletion where the relevant legal conditions are met.
• Restriction: request that certain processing be restricted in circumstances provided for by law.
• Objection: object to processing carried out on grounds of legitimate interests, where applicable.
• Data portability: request eligible information in a structured, commonly used and machine-readable format where the legal conditions apply.
• Consent withdrawal: withdraw consent where processing relies on consent.

To make a request, email support@noohnest.uk and explain what you would like us to do. We may ask for reasonable information to verify your identity before releasing or changing personal records.

We aim to respond without undue delay and normally within one month of receiving a valid request. Where a request is complex or multiple requests have been received, the law may permit an extension of up to a further two months. If an extension is necessary, we will explain this within the initial one-month period.

Some rights are subject to legal conditions and exemptions. Where we cannot fully comply with a request, we will explain the relevant reason where the law requires us to do so.

If you believe that your information has not been handled in accordance with applicable data protection law, you may raise the matter with us first or contact the UK Information Commissioner’s Office (ICO) through its official website: ico.org.uk.

Third-Party Websites

Our website may contain links to external websites or services. Those websites operate under their own privacy practices, and we do not control how they collect or use information. Visiting an external website is subject to that website’s own terms and privacy information.

We recommend reviewing the relevant privacy information before providing personal details to an external service. The presence of a link does not mean that we control or endorse every practice of the linked website.

Children’s Information

Our website is designed to provide information about studio hire and rehearsal space. We do not knowingly request unnecessary personal information from children. Where a booking enquiry involves a person under 18, the person making the enquiry should ensure that any arrangements comply with applicable requirements and the studio’s booking conditions.

If you believe that a child has provided personal information that should not have been collected, please contact us so that we can review the circumstances and take appropriate action where required.

Changes to This Policy

We may update this Privacy Policy when our website, studio hire arrangements, service providers or legal obligations change. The revised version will be published on this page and will take effect immediately upon publication, unless a different effective date is expressly stated in the revised text.

We encourage visitors to review this page periodically. Where a change requires direct communication or additional consent under applicable law, we will take the appropriate steps rather than relying solely on publication of an updated policy.

Contact NOOH & Nest

If you have questions about this Privacy Policy, wish to exercise a data protection right or need clarification about information connected with a studio enquiry or booking, please contact us using the details below.