Cookie Policy

1. About this policy

This Cookie Policy applies to the NOOH & Nest website and the online services made available through it. It should be read alongside our Privacy Policy and any relevant booking terms.

Cookies help a website remember certain information about a visit. Depending on the features enabled on our website, they may support essential functions, preserve preferences, help us understand website performance or support other clearly explained purposes.

We aim to use cookies in a proportionate and transparent way. Non-essential cookies and similar technologies should only be used where the required consent has been obtained. You can change your preferences at any time through the cookie controls made available on our website, where provided.

2. What cookies are

Cookies are small text files that a website may store on your computer, phone, tablet or other device when you visit. They allow the website or the relevant service to recognise a browser, remember selected settings or maintain information needed for a particular function.

Cookies may be set directly by the website you visit or by another service used on that website. Some are removed when you close your browser, while others remain until they expire or you delete them.

Similar technologies may include local storage, session storage, pixels, tags and scripts that read or store information on a device. Where these technologies are subject to cookie or device-access rules, we will treat them in accordance with the applicable requirements.

3. Types of cookies

3.1 Strictly necessary cookies

These cookies support functions needed to operate the website or provide a service you have requested. Depending on the features in use, they may help maintain a session, protect forms, manage security, remember your consent choices or support the steps required to submit a booking enquiry.

Strictly necessary cookies do not require consent where they meet the applicable legal exemption. They cannot always be disabled through the website without affecting essential functions.

3.2 Functional cookies

Functional cookies may remember optional choices, such as language, display preferences or other settings that make the website more convenient to use. They are not essential to every visit.

Where consent is required for these cookies, they will only be enabled after you have made the relevant choice.

3.3 Analytics and performance cookies

If analytics tools are enabled, these cookies or similar technologies may help us understand how visitors use the website, which pages are visited, whether pages encounter errors and how the website performs. The information can help us improve navigation, booking information and general usability.

Analytics cookies that require consent will remain disabled until the relevant consent has been obtained. We will not treat a visit to the website or continued browsing as consent where the law requires an affirmative choice.

3.4 Advertising and targeting cookies

Advertising or targeting technologies can be used to measure campaigns, understand interactions with promotional content or tailor advertising. These technologies are not essential to browsing or making a booking enquiry.

If such technologies are introduced and require consent, they will only be activated after the relevant consent has been obtained. We do not suggest that advertising or targeting cookies are active simply because this category is described in the policy.

4. How we use cookies

Depending on the functions available on the website, cookies and similar technologies may be used for the following purposes:

• Website operation: support page navigation, maintain sessions and enable essential features to work as intended.
• Security and reliability: help detect unusual activity, protect forms and reduce misuse of website functions.
• Booking enquiries: support the technical steps involved in submitting information or maintaining a session during an enquiry.
• Preference management: remember choices you make about cookie settings or optional website features.
• Performance improvement: where permitted and enabled, understand general patterns of website use and identify technical issues.
• Service improvement: help us assess whether information about our studio and booking arrangements is clear and accessible.

We use only those categories of cookies that are relevant to the features enabled on the website. If a feature or tool is removed, the associated cookies should no longer be set by that feature.

5. Third-party cookies and technologies

Certain website functions may rely on services supplied by other organisations. Where those services are enabled, they may set their own cookies or process limited technical information in connection with their operation.

Depending on the tools actually used, these services may relate to:

• Website hosting, content delivery and technical security.
• Booking forms, enquiry tools or related website functionality.
• Website performance measurement and analytics.
• Embedded content or external features displayed on a page.

Third-party services operate under their own terms and privacy information. Their data practices may differ from ours. Where a third-party technology requires consent, we will seek that consent before enabling it.

We do not control cookies set directly by an unrelated website that you access through an external link. Please review that website’s own cookie and privacy information before using it.

We will not state that a particular third-party cookie is in use unless the relevant service has actually been installed or enabled on the website.

6. Cookie consent and preferences

When required, we will provide a way for you to make a clear choice about non-essential cookies. You should be able to accept or reject non-essential categories without being forced to accept them as a condition of simply browsing the website.

6.1 Making your choice

If a cookie preference tool is displayed, you can use it to review the available categories and make your selection. Strictly necessary cookies may remain active where they are required for the website to operate and qualify for a legal exemption.

6.2 Changing or withdrawing consent

You can change or withdraw your consent at any time through the cookie settings control provided on the website, where available. If there is no visible settings control, you may contact us for assistance. Withdrawing consent does not make earlier processing unlawful where it was lawful at the time, but it affects future use of the relevant cookies.

6.3 What happens after you withdraw consent

After your preference is updated, we will take reasonable steps to stop setting or using the relevant non-essential cookies. Existing cookies may remain on your device until they expire or are deleted, so you may also need to remove them through your browser settings.

6.4 Consent records

Where appropriate, we may retain a record of your cookie preferences to respect your choice, avoid repeatedly displaying the same request and demonstrate compliance with applicable requirements. Such records should be limited to what is reasonably necessary for these purposes.

7. Managing cookies through your browser

Most browsers allow you to view, block or delete cookies through their privacy or security settings. The exact steps vary by browser and device. You can consult the help section of your browser for current instructions.

Browser controls may allow you to:

• Delete cookies already stored on your device.
• Block some or all cookies from future visits.
• Restrict cookies from particular websites.
• Clear browsing data when you close the browser.

Blocking all cookies may affect website functions, including session handling, preference storage or the submission of some forms. If an essential function does not work, you may need to adjust your browser settings or allow the relevant necessary cookies.

Deleting cookies does not necessarily delete information already held by a website or service. If you want to make a request about personal information held by us, please use the contact details in Section 14.

8. How long cookies remain on your device

8.1 Session cookies

Session cookies are generally removed when you close your browser or when the relevant session ends. They may be used to support navigation or maintain temporary information during a visit.

8.2 Persistent cookies

Persistent cookies remain on your device for a defined period or until you delete them. They may be used to remember settings or retain a consent preference between visits.

8.3 Retention periods

The lifespan of a cookie depends on its purpose and configuration. We aim to use the shortest period reasonably needed for the relevant function. Where applicable, preference or consent records may be retained for up to 12 months before being reviewed or renewed, unless a shorter period is appropriate or a longer period is justified and lawful.

This 12-month period is a review target for relevant preference records, not a statement that every cookie on the website lasts for 12 months. Individual cookie lifespans may be shorter or may be determined by the third-party provider.

If you revisit the website after deleting cookies, some settings may need to be selected again. A new consent request may also appear when required by the applicable rules or the configuration of the consent tool.

9. Information collected through cookies

Depending on the technology and purpose, cookies may be associated with information such as:

• Browser type, device type and basic technical settings.
• Pages viewed, navigation events and approximate visit duration.
• Technical identifiers used to maintain a session or remember preferences.
• Cookie consent choices and the time those choices were recorded.
• Technical error information used to diagnose website issues.

Some cookie-related information may qualify as personal data when it can identify or single out an individual, directly or indirectly. We will handle such information in accordance with applicable data protection requirements.

Cookies are not intended to collect payment card security codes or account passwords. Please do not include sensitive personal information in a general website enquiry unless it is genuinely necessary and we have requested it through an appropriate channel.

We do not use this policy to claim that all cookie information is anonymous or that no information can be linked to a particular browser. The nature of the information depends on the technology actually in use.

10. Security and data retention

We take reasonable technical and organisational steps to protect information processed through our website. Access to information should be limited to people and service providers who need it for legitimate operational purposes.

Cookie-related information is retained only for as long as reasonably necessary for the relevant purpose, unless a longer period is required or permitted by law. Retention may vary depending on whether the information supports a website session, records a preference, helps investigate a technical issue or forms part of a legitimate business record.

No website, electronic transmission or storage method can be guaranteed to be completely secure. We cannot promise that every technical risk can be eliminated, but we will take reasonable measures appropriate to the nature of the information and the services provided.

11. Your privacy rights

Depending on your circumstances and the applicable law, you may have rights concerning personal data processed through cookies and similar technologies. These may include:

• Requesting access to personal data held about you.
• Requesting correction of inaccurate personal data.
• Requesting erasure of personal data in circumstances where the right applies.
• Requesting restriction of certain processing.
• Objecting to processing where the relevant legal conditions are met.
• Withdrawing consent where processing relies on consent.
• Making a complaint to the relevant data protection supervisory authority.

These rights are subject to legal conditions and exceptions. For example, some information may need to be retained to meet a legal obligation, establish or defend a legal claim, or maintain a necessary business record.

To make a privacy request, contact us using the details in Section 14. We may need to verify your identity in a proportionate way before responding. We aim to respond within one month of receiving a valid request, subject to any lawful extension where a request is complex or multiple requests have been made. If an extension is needed, we will explain this within the applicable period.

12. Changes to this Cookie Policy

We may update this policy when website features change, when we introduce or remove technologies, or when legal or operational requirements develop. The current version will be published on this page.

If a change materially affects how consent is obtained or how non-essential cookies are used, we will take reasonable steps to provide the relevant information and obtain consent again where required.

We encourage you to review this page from time to time so that you understand how cookies may be used when visiting our website.

13. Limitations and disclaimer

This policy explains our general approach to cookies and similar technologies. It does not guarantee that every browser, device, extension or third-party service will behave in the same way. Technical behaviour may depend on the configuration of your device, the browser you use and the services enabled at the time of your visit.

We are not responsible for cookie practices on independent websites that we do not operate. Links to external websites are provided for convenience where relevant, and visiting them is subject to their own terms and privacy notices.

We will take reasonable steps to keep this policy accurate and to manage consent where required. However, this policy is not a guarantee that technical errors, browser limitations or third-party interruptions will never occur.

Nothing in this policy excludes or limits any right or liability that cannot lawfully be excluded or limited. Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

14. Contact details