Frequently Asked Questions
Questions About Your Booking
Find out how to reserve a studio, what to expect when you arrive, and how to manage changes to your session.
Visit the contact page and tell us your preferred date, start time, session length and how you plan to use the space. We will review your request and confirm whether a suitable time is available. Your booking is confirmed only after you receive confirmation of the agreed arrangements.
Please make your booking request at least one full day before your intended session. Same-day bookings are not accepted. For group rehearsals or sessions requiring particular arrangements, contacting us earlier gives us more time to check availability and confirm the details.
The space is intended for dance practice, rehearsals and suitable movement sessions. It can be used for individual practice or group work, depending on the room’s capacity and the arrangements confirmed for your booking. Please describe your planned activity when enquiring so we can check that the space is suitable.
Activities outside the agreed use of the room require approval before the booking is confirmed.
The studio is designed for rehearsal and practice, with mirrors, suitable flooring and sound equipment. If you need a particular setup or have questions about equipment before booking, include those details in your enquiry. We can then confirm what is available for the session you have requested.
Please do not assume that specialist equipment or additional facilities are included unless they have been confirmed.
Group rehearsals can be requested. Please tell us how many people will attend, the type of session and the time you need. We will check whether the space and proposed arrangement are suitable before confirming the booking. The group must remain within the attendance limit agreed for the session.
The price depends on the space, session length and arrangements agreed for your booking. We will confirm the applicable charge before asking you to complete the booking. Please check the date, duration and total amount in the confirmation so you know exactly what has been reserved.
Any additional charge must be explained and agreed before it is applied.
Once we have reviewed your request and agreed the booking details, we will provide the payment instructions and any relevant deadline through an official contact channel. Please follow the instructions provided for your specific reservation and retain your payment confirmation for reference.
A requested time should not be treated as confirmed until the booking confirmation has been issued.
Yes, you can request a change to the date, time or session length. Contact us as early as possible with your booking reference and preferred alternative. Changes depend on availability and are not confirmed until we agree them in writing. If the change affects the price, we will explain the revised amount before confirming it.
If we cannot accommodate your request, your original booking remains subject to the applicable cancellation terms.
Send a clear cancellation request through the contact page or the official channel listed in your booking confirmation. Include your name, booking reference, session date and start time. We will check the details and confirm the cancellation and any applicable refund. Keep the written acknowledgement for your records.
The time at which we receive your request determines the standard cancellation tier.
The standard refund depends on how far in advance we receive your cancellation request:
- At least 5 days before the session: 100% refund.
- At least 3 days but less than 5 days before the session: 80% refund.
- At least 1 day but less than 3 days before the session: 40% refund.
- Less than 24 hours before the session: no standard refund.
No-shows and unused time after a session has started are not normally refundable. Exceptions may apply where required by law or where the booked service cannot be provided as agreed.
Please read the full Cancellation & Refund Policy before booking.
We normally review a complete refund request within 5 working days and aim to initiate an approved refund within a further 5 working days after confirming the amount. Once initiated, funds usually appear within 5–10 working days, depending on the bank or payment provider. Weekends and public holidays may affect the overall time.
If the expected period has passed, contact us with your booking reference and payment details so we can check the status.
If an unexpected issue means we cannot provide the confirmed space, we will contact you and explain the available options. Where a suitable alternative is offered, we will confirm the details for your consideration. If we cannot provide the agreed booking and you do not accept an alternative, we will refund the affected booking charge in full where applicable.
A cancellation made by us is handled separately from the standard customer cancellation schedule.
Use the contact page for questions about availability, facilities, payment arrangements, booking changes or refunds. If you already have a reservation, include your booking reference and the session date so we can review the correct details and give you a useful answer.
Still Have a Question?
Send us your enquiry with the details of your session, and we will help you work through the next steps.
